Get in Touch
Have a question or need help? We're here for you. Check our FAQ for quick answers, or reach out directly.
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Join Discord ServerFor purchase, license, refund, and detailed support requests
kepners@deletemytweets.appResponse Times
We aim to respond to all emails within 24-48 hours on business days. For urgent issues affecting your purchase, we prioritize those tickets. If you're asking about a purchase, refund, or license issue, emailing from the address used at checkout helps us find the order faster. We can't view deletion history from the app because the cleanup workflow stays local to your device. If you haven't heard back in 48 hours, please check your spam folder or reach out again.
How Can We Help?
Technical Support
App not working? Getting errors? We'll help you troubleshoot.
When contacting us about this:
- •Include your Windows version
- •Describe what you were doing when the issue occurred
- •Include any error messages you see
- •Let us know how many tweets you're trying to delete
- •Because deletion runs locally, include screenshots or details instead of assuming we can see a server log
Refund Requests
We offer a 30-day money-back guarantee
When contacting us about this:
- •Email us from the address you used at checkout when possible
- •Include your purchase email address if you are writing from a different address
- •We use that email to find the Stripe transaction and license record
- •Refunds are processed within 5-10 business days
License & Activation
Need help finding your key, validating it, or moving to a new device?
When contacting us about this:
- •Email us from the address used at checkout when possible
- •Include your license key if the issue is activation or a device transfer
- •We use the purchase email and license key to find the related order record
- •We do not receive your tweet deletion history from the app
Feature Requests
Have an idea to make Delete My Tweets better? We'd love to hear it.
When contacting us about this:
- •Describe the feature you'd like to see
- •Explain how it would help your workflow
- •We consider all suggestions for future updates